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FREQUENTLY ASKED QUESTIONS

HOW DO I GET A NEW WATER METER?

  • First, please call the JTTWA Office to confirm utility accessibility.

  • After confirming utility accessbility, the initial step in obtaining a water meter is completing a NOTICE OF INTENT with the Mississippi State Health Department. 

Notice of Intent information >>>>>>>>

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Notice of Intent procedure >> 

  • Legal documentation of ownership must be provided to obtain membership.

  • Payment of meter placement fees to be completed

  • One-Call Services to be notified for excavation by the JTTWA Office. 

  • Meter to be set in approximately 1-2 weeks of payment.

  • Water User's Agreement to be obtained for Association Membership.  

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Water User's Agreement >>>

WHAT IS A NOTICE OF INTENT?

The goal of the On-Site Wastewater program is to reduce the potential for the spread of disease through improper treatment and disposal of human waste. Potential contamination of ground and surface waters is both an environmental and public health concern. Proper disposal of wastewater is critical as the population expands in rural areas of our state. The On-site Wastewater program develops policy and regulations and provides technical assistance to regional environmentalists in designing and inspecting Individual On-site Wastewater Disposal Systems (IOWDS), recreational vehicle campgrounds/lodging parks, septage pumpers/haulers and individual water supplies.  A notice of intent must be obtained and provided to certified septic/utility personnel.  

WHY IS A NOTICE OF INTENT REQUIRED?

POLICY REQUIRING MISSISSIPPI STATE DEPARTMENT OF HEALTH APPROVAL OF INDIVIDUAL WASTEWATER SYSTEMS:

 No new residential water service connection shall be provided to any home or business by the Jayess Topeka Tilton Water Association unless the individual on-site wastewater disposal system has been approved by the Mississippi State Department of Health. When water service is requested for a building site, a preliminary approval by the MSDH of the site for installation of a wastewater disposal system, MSDH Form #225, shall be required before temporary water service connection is made. Upon completion of construction of the wastewater system, the applicant shall furnish a copy of the MSDH final approval, MSDH Form #910. Failure to comply with these requirements will result in rejection of the application for water service, or if service has already been installed, service will be terminated and the water meter removed

HOW COULD I HAVE USED THIS MUCH WATER?

  • You may not have - You most likely have a leaky toilet, a faucet, or a pipe leaking into the ground only that's difficult to detect. Just call the office and we'll work with you to solve the problem.

HOW WILL I BE NOTIFIED OF A BOIL WATER NOTICE?

  • Sign Up for IRIS (Immediate Response Information System)

  • Provide your contact information to our office to be added to our call-out notification system via telephone call and/or text message.  

WHY IS MY PRESSURE LOW?

  • Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

WHY IS MY WATER DISCOLORED?

  • A recent repair in your area may have required flushing of water lines, which can cause residual air to travel through your pipes, causing discoloration and/or bubbles.

WHY DO I HAVE A PREVIOUS BALANCE WHEN I KNOW I PAID?

  • We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

HOW DO I CHECK FOR LEAKS ON MY SIDE OF THE METER?

  • Each meter on the system contains a leak indicator.  Open the top of your meter lid box and reveal the face of your meter.  If all of your water sources are currently turned off and the indicator is moving at all (It may be turning very slowly or intermittently.), then a leak is present on your side of the meter. 

  • The most common culprit for indoor leaks is the toilet. To find out if your toilet leaks, listen for the sound of running water. You can also place a few drops of food coloring in the tank. Wait for 15 minutes. If the coloring is seen in the bowl, the toilet is leaking. Other indications of household leaks are dripping faucets and unusual wet spots in the house or yard, though you may not be able to see a leaking pipe above ground.  A leak of 30 drops a minute consumes 84 gallons of water a month.

  • You should also check the pipes bringing water into your house, sprinkler system timer, water softener, water heater, and water filtration unit. 

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